At Shoulder Monkey, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and related services. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, email address, phone number, and business details you provide when creating an account.

• Payment information for processing transactions.

b. Usage Data:

• Information about how you use our platform, such as features accessed, duration of use, and interaction patterns.

• Device information, including IP address, browser type, and operating system.

c. Communication Data:

• Records of correspondence between you and our team, including emails, chat messages, or support tickets.

d. Third-Party Integrations:

• If you integrate third-party services (e.g., CRM, payment systems) with our platform, we may collect information as permitted by those

• third-party services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform.

• Customize your experience based on your business needs.

• Process payments and fulfill transactions.

• Send you account-related communications, including updates, support, and marketing emails.

• Detect, prevent, and respond to fraud or unauthorized use of our platform.

3. How We Share Your Information

We may share your information with:

a. Service Providers:

• Third-party vendors who assist us in delivering services, such as payment processors, analytics providers, and hosting services.

b. Legal Compliance:

• When required by law or to respond to valid legal requests, such as subpoenas or court orders.

c. Business Transfers:

• If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Your Choices and Rights

• Access and Update: You can access and update your personal information through your account settings.

• Marketing Preferences: You can opt-out of receiving marketing communications by clicking "unsubscribe" in any email or contacting us

• directly.

• Data Deletion: You can request the deletion of your account and associated data by contacting our support team.

5. Data Security

We use industry-standard encryption and security measures to protect your information. While we strive to safeguard your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and notify us immediately of any unauthorized account access.

6. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

7. International Users

If you are accessing our platform from outside [Your Country], please be aware that your data may be transferred to and stored in [Your Country], where data protection laws may differ from your jurisdiction.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website, and we will notify you of significant changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: support@shouldermonkey.co
Phone: +61 2 5657 6545